Terms of Service

These Terms of Service (“Terms”) form a binding agreement between you and LuroDocs, LLC (“LuroDocs,” “we,” “our”). By creating an account, signing a Letter of Authorization, or otherwise using www.lurodocs.com (the “Service”), you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

We may update these Terms from time to time. Material changes will be announced at least 30 days before they take effect, via email or a prominent notice on the Service. Continuing to use the Service after changes take effect means you accept the new Terms.

LuroDocs is a private document-authentication coordination service based in Florida. We:

• Receive documents from you and verify they meet submission requirements.
• Coordinate with Florida-commissioned notaries, certified translators, and courier services.
• Submit documents to the Florida Secretary of State, the U.S. Department of State, and foreign embassies or consulates on your behalf under a signed Letter of Authorization.
• Track your case and return the authenticated documents to you.

We do not:

• Issue apostilles ourselves — that is done by the Florida Secretary of State or the U.S. Department of State.
• Provide legal advice. We are not attorneys. If you need advice about the legal effect of your document, consult a licensed attorney in the relevant jurisdiction.
• Guarantee acceptance by any foreign authority. Acceptance depends on the receiving institution’s internal policies, which can change without notice.
• Translate documents ourselves — we coordinate with independent certified translators.
• Act as a notary — all notarizations are performed by independent Florida-commissioned notaries.

• You must be at least 18 years old to use the Service.
• You are responsible for maintaining the confidentiality of your account, password, and 2-factor codes.
• You are responsible for all activity on your account. Notify us immediately at hello@lurodocs.com if you suspect unauthorized access.
• You must provide accurate, current, and complete information.
• Business accounts must be opened by someone authorized to bind the business.

Three types of charges may apply:

• LuroDocs service fee: our fee for coordination, verification, and delivery, quoted before we begin work.
• Government fees: charged by the issuing authority and passed through at cost (e.g. $10 per Florida apostille, $20 federal apostille, $20 Clerk of Court, foreign embassy fees).
• Third-party fees: notary fees, certified-translator fees, courier/shipping fees. These are charged at cost or as itemized in your quote.

All fees are in U.S. dollars unless otherwise stated. You authorize us to charge the payment method on file for the service fee at the time you accept the quote and for any pass-through fees as they are incurred.

Taxes are your responsibility. We do not collect sales tax on most apostille services, but this may change based on jurisdiction — we will indicate any tax on your invoice.

• Provide truthful and complete information during intake.
• Provide genuine, unaltered documents. Submitting forged, altered, or fraudulent documents is grounds for immediate termination and may be reported to authorities.
• Sign a Letter of Authorization before we submit anything to a government agency on your behalf.
• Verify specific requirements with the receiving foreign authority when requested (for example, whether a translation must itself be apostilled).
• Pay invoices on time.
• Not use the Service for any illegal purpose, to impersonate another person, or to circumvent immigration, tax, or legal compliance obligations.

If the Florida Secretary of State or the U.S. Department of State rejects your submission because of an error we made in preparation, verification, or submission — we will redo the work at our cost, including:

• Our service fee (waived for the resubmission).
• The state’s re-submission fee ($10 or $20).
• Standard shipping for the redo cycle.

The redo guarantee does not cover:

• Rejections caused by information you provided that later turned out to be inaccurate (wrong destination country, incorrect document status, etc.).
• Rejections by foreign consulates or embassies — those authorities set their own internal acceptance rules we cannot control.
• Rejections caused by document defects outside our control (e.g. issuing agency errors, outdated seals, changed regulations after we submitted).
• Expedited shipping costs on a redo cycle.
• Translation redo if the target language or specification changed after translation.

We publish realistic timelines based on current state and federal processing windows. Actual delivery depends on factors outside our control — state processing backlogs, courier delays, weather, holidays, foreign consulate schedules, and document readiness. We do not guarantee delivery by any specific date. Expedited service shortens estimated windows but does not guarantee a specific date.

• Before submission: full refund of our service fee, minus any third-party costs already incurred (e.g. notary session, translation started).
• After submission to a government agency: no refund of state or federal fees (those are non-refundable by the issuing authority). Our service fee is non-refundable once the case has been submitted.
• If we cancel: we may decline or cancel a case if we discover a document defect that makes the submission unlawful, fraudulent, or impossible to complete. In that case we refund our service fee less verifiable third-party costs.

You may not use the Service to:

• Submit forged, altered, or fraudulently obtained documents.
• Authenticate documents belonging to another person without their written authorization.
• Commit or facilitate identity theft, fraud, or any other illegal act.
• Evade a legal obligation (tax, immigration, child-support, judgment creditor, etc.).
• Resell our service or hold yourself out as a LuroDocs agent without written authorization.
• Scrape, reverse-engineer, or attempt to circumvent our security controls.

Violating this section is grounds for immediate account termination and may be reported to law enforcement.

Our handling of your personal information is governed by our Privacy Policy. We treat document contents as confidential and limit access to authorized staff and subprocessors bound by confidentiality obligations.

The Service, our software, logos, and written materials are owned by LuroDocs. You receive a limited, non-exclusive, non-transferable license to use the Service for your own document authentication needs. You retain all rights to your own documents and data.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LURODOCS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY FOREIGN AUTHORITY WILL ACCEPT YOUR DOCUMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LURODOCS, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING LOST PROFITS, LOST OPPORTUNITIES, OR LOSS OF DATA) ARISING OUT OF OR RELATING TO THE SERVICE. OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Some states do not allow the limitation of incidental or consequential damages; to the extent your state prohibits these limitations, the limitations above apply to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless LuroDocs, LLC and its officers, directors, employees, agents, and subprocessors from any claim, liability, damage, loss, or expense (including reasonable attorneys’ fees) arising out of (a) your breach of these Terms, (b) your violation of law, (c) your misuse of the Service, or (d) any content or document you provide to us that is false, fraudulent, or infringes another party’s rights.

You may close your account at any time by emailing hello@lurodocs.com. We may suspend or terminate your account immediately if we reasonably believe you have violated these Terms, submitted fraudulent documents, or created legal risk for us. Sections that by their nature should survive termination (including Sections 12, 13, 14, 16, and 17) will survive.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law provisions. You agree that any dispute arising from these Terms or the Service will be resolved as follows:

A. Informal resolution first

Before filing any claim, you agree to try to resolve the dispute informally by emailing legal@lurodocs.com with a description of the dispute. We’ll respond within 30 days.

B. Binding arbitration

If we can’t resolve the dispute informally, you and LuroDocs agree that any dispute will be resolved by final and binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, held in Miami-Dade County, Florida, or by video conference. The arbitrator will have authority to award the same remedies a court could. Judgment on the award may be entered in any court of competent jurisdiction.

C. Class action waiver

YOU AND LURODOCS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

D. Carve-outs

Notwithstanding the above, either party may (a) seek injunctive or equitable relief in a court of competent jurisdiction for intellectual-property infringement or unauthorized access to the Service, or (b) bring an action in small-claims court if the dispute qualifies.

E. 30-day opt-out

You may opt out of the arbitration and class-action waiver by emailing legal@lurodocs.com within 30 days of first accepting these Terms. Include your name, account email, and the sentence “I opt out of arbitration.”

• Entire agreement: these Terms, the Privacy Policy, and any Letter of Authorization you sign are the entire agreement between us.
• Severability: if any provision is held invalid, the remaining provisions remain in full force.
• No waiver: our failure to enforce any right is not a waiver.
• Assignment: you may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure: we are not liable for delays or failures caused by circumstances beyond our reasonable control (natural disasters, war, pandemic, government shutdowns, courier failures).
• Contact: legal notices must be sent to legal@lurodocs.com.

LuroDocs, LLC
Florida, United States
General: hello@lurodocs.com
Legal / disputes: legal@lurodocs.com
Privacy: privacy@lurodocs.com